C-C4H56-2411 DUMPS FOR PDFBRAINDUMPS - BEST

C-C4H56-2411 Dumps For PDFBraindumps - Best

C-C4H56-2411 Dumps For PDFBraindumps - Best

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q68-Q73):

NEW QUESTION # 68
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

  • A. Prioritization settings
  • B. Escalation
  • C. Routing
  • D. Process for cases

Answer: C


NEW QUESTION # 69
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

  • A. Registered products and installed bases related to the account only
  • B. Products
  • C. Installation points
  • D. Registered products
  • E. Installed bases

Answer: C,D,E


NEW QUESTION # 70
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

  • A. Develop a custom business object.
  • B. Use the web page URL of the external solution for extracting input parameters in the mashup.
  • C. Include a dedicated step pointing to the mashup in one of the phases of the case type.
  • D. Create a mashup to embed the web page of the external solution.
  • E. Define a custom screen for the mashup.

Answer: B,C,D


NEW QUESTION # 71
Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

  • A. Escalate
  • B. Mark as unread
  • C. Summary
  • D. Delete
  • E. Handover

Answer: A,B,C


NEW QUESTION # 72
Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.

  • A. Sales contract
  • B. Case types
  • C. Maintenance plan
  • D. Priority

Answer: B,D


NEW QUESTION # 73
......

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